Join our ProtectHealth team, where we see care not as just a service, but the beneficial for each community that we serve. ProtectHealth offers a dynamic work environment, great opportunities for professional development, healthy working environment and competitive pay and benefits package.
We are committed to reached out and served our beneficiaries with our community and developed a good benefit package for relevant target group to provide right healthcare services.
Accountable in a quality improvement process for an effective and efficient healthcare system and healthcare delivery.
Responsibilities
Managing complex cases, working with the team to define a variety of clinical needs for our customers, they will assess, plan, implement and evaluate evidence-based, person-centered care.
Review medical documentation and records for potential fraud, waste, abuse, or malpractice and identify trends in health care provider behavior and billing patterns.
Perform continuous evaluation of the audit program and recommend specific standards to be utilized in the audit process.
Analyze existing clinical audit practices and policies to define and ultimately implement changes to improve clinical integrity and overall hospital processes.
Analyze clinical risk information and alert the management team with rising trends and hotspots, suggesting viable options for reduction and/or correction.
Provide guidance and support to the medical team regarding the implementation of policies& procedures and ensure effective systems for evaluation are developed.
Working together with the Standard, Quality, and Accreditation Department (SQA) to develop criteria for the accreditation of providers.
Performs all other duties as assigned.
Requirements
A Bachelor’s degree preferably in medicine, pharmacy, or audit-related field.
Preference with a minimum of 3 years of working experience in the Takaful / Insurance / TPCA / Healthcare industry.
Detail orientated and have good attention to accuracy to identify outliers and inefficiencies.
Good written and verbal communication skills
Willingness to work creatively and collaboratively in an interdisciplinary environment.
Organised and self-motivated.
Ability to manage multiple tasks and meet the demands of a fast-paced environment with changing priorities.
Medical Auditor will be responsible for assisting with/conducting audits of medical records, procedures, and any related medical activities to ensure quality and compliance with the standard set.
Responsibilities
Support and assist in clinical audit to ensure the services given follow the latest guideline and SOP set.
To carry out the post-pay audit and medical audit for a specific disease to compare the differences in claim, treatment, and outcome.
Working together with the Standard, Quality, and Accreditation Department (SQA) to develop criteria for the accreditation of providers.
Identify triggers based on the quality and appropriateness of health care services provided and not just financial triggers.
Ensure the claim submission system will include the variable/entry that shows how the treatment/management had followed the CPG.
To run of post-pay audit of selected disease/treatment, any outlier claims, or random sampling.
Present the finding to the management committee/CEO and the proposal on how to make it better
To ensure the new core system/ claim system of the Company will have the variable/entry
Carry out a site visit to monitor/help/educate for better claim and treatment submission can be achieved.
Performs other related duties as required and assigned.
Requirements
A Bachelor’s degree preferably in medicine, pharmacy, or audit-related field.
Preference with a minimum of 3 years of working experience in the Takaful / Insurance / TPCA / Healthcare industry.
Willingness to work creatively and collaboratively in an interdisciplinary environment.
Detail orientated and have good attention to accuracy to identify outliers and inefficiencies.
Organised and self-motivated.
Ability to manage multiple tasks and meet the demands of a fast-paced environment with changing priorities.
This position is responsible to formulate and monitor the Corporate Scorecard and Key Performance Indicators (KPIs) in achieving the Company’s strategic objectives in positioning ProtectHealth as the Premier Not-for-Profit Healthcare Financing Service Provider. In addition, the incumbent will facilitate research, content management as well as compilation of presentations and reports.
Responsibilities
Ensure suitable metrics and Corporate KPIs are in place to measure performance and progress of the Company.
Responsible for monitoring and tracking of the Company’s scorecard and KPIs on the monthly tracker.
Be a business partner with the various departments and guide teams in identifying any gaps to achieve the KPIs.
Scan and research the business environment and healthcare industry for:
i) content management to be used for internal and external presentations and reports
ii) business opportunities to strategically position the Company (e.g. awards, speaking opportunities etc).
Responsible for compiling the Department’s monthly reports.
Facilitate the drafting of the Department’s policies, procedures and guidelines.
Support the Corporate Communications Department in any other deliverables.
Any other assignments or tasks as required by the Head of Department.
Requirements
A minimum of a Bachelor’s degree in Corporate Planning, Business Management or equivalent field.
Possess a minimum of 3 years’ experience working in Corporate/business planning and corporate communications.
Proficient in verbal and written communication skills in both English and Bahasa.
Sound knowledge of the healthcare industry.
Analytical and ability to multitask.
Articulate, professional and able to communicate in a clear, positive manner with internal and external stakeholders.
Experience with hands-on engagement, strong interpersonal/influencing skills.
Extremely detail-oriented and results driven to consistently meet deadlines.
Able to organize thoughts and make decisions under tight constraints.
Responsible for devising a comprehensive and effective media strategy and plan that will strengthen the brand positioning of ProtectHealth as well as management of relationships with the media and key stakeholders. Ensuring impactful and positive coverage of ProtectHealth and its programmes in positioning ProtectHealth as the Premier Not-for-Profit Healthcare Financing Service Provider.
Responsibilities
Strategic Communications
Together with the Head, Corporate Communications, plan for the Company’s strategic communication that drives broader visibility of ProtectHealth as a Company and its programmes such as PeKa B40 and other initiatives as mandated by the Ministry of Health.
Develop ProtectHealth’s media strategies and engagement plans to ensure impactful and effective communication of ProtectHealth’s initiatives and programmes (PeKa B40, PICK, SPIKPA etc)
Provide editorial services and support for corporate write-ups and publications, for print, broadcast and digital platforms.
External analysis, monitoring and reporting, ensuring our external coverage is positive
Develop key messaging for ProtectHealth and build a reference of key messaging to enhance positive perception of ProtectHealth
Draft Management Papers, presentations and other reports
External & Media Relations
Develop strategic content, ideas craft key messaging for media releases, as well as other media-related contents (speeches, FAQs, presentations etc)
Propose opportunities for media interviews, and other activities that help build the brand.
Plan and implement proactive PR initiatives and campaigns to create awareness of ProtectHealth’s programmes to enable stakeholders better understand the Social Agenda objectives of ProtectHealth. This includes the implementation of the media and social media plans.
Scan the business environment and media landscape for any story that can reinforce value and position the brand and bring these stories to life
Establish strong relationships and network through continuous engagement with the media.
Manage and respond to media queries
Negotiate with media channels for opportunities to feature relevant stories
Media and Social Media monitoring, as well as media analysis of publicity
Create and drive a strong social and digital media and advocacy agenda
Plan and organise press conferences, briefings and interviews.
Issues & Crisis management
Proactively identify and manage communication for issues that may impact the organization’s reputation or appear in the media including crisis scenarios.
Advise senior management on the sensitivities, best practices and solutions to issues relating to media queries, public and any other issues
Actively play a role in proposing solutions to placate negative issues in the media to ensure ProtectHealth’s reputation is intact
Develop a strategy and plan for mitigation of the issue or crisis.
Deal directly with external stakeholders like Ministry of Health, Service Providers, NGOs, media etc to smoothly manage issues and prevent any crises.
Soalan Dewan
Draft and coordinate responses for Parliament and State Legislative questions related to ProtectHealth
Represent ProtectHealth in briefings to the Ministry of Health regarding questions related to ProtectHealth and its initiatives/ programmes
Build and maintain a reference of key messaging and responses
Branding
Create a strong branding for ProtectHealth to promote the company as a highly valued and respected corporate entity.
Safeguard the corporate reputation and ensure the Brand of ProtectHealth is intact including with our Service Providers and partners
Develop strategies to increase awareness of ProtectHealth’s brand and efforts across all target segments through effective channels
Identify and drive collaboration opportunities with relevant partners that will support the ProtectHealth brand story.
Ensure effectiveness of strategic advertising and promotional campaigns
Manage the production of corporate collaterals (PeKa B40 reports, brochures, buntings etc) to ensure prominent branding.
Ensure the implementation of the Corporate Identity manual, Visual identity guidelines and policy.
Other Duties
Support the Corporate Communications Department on the day-to-day operations (Outreaches, events etc)
Any other duties assigned by the Head of Department
Requirements
A Bachelor’s degree in Communications, Media, journalism, Public Relations, business management or other relevant disciplines.
Minimum of 8-10 years of related work experience in strategic communications and media relations
Possesses excellent command of English and Bahasa Malaysia (written and spoken) and good interpersonal and communication skills. Attention to detail
Excellent media contacts with strong networking
Extensive networking with both Government and Private sectors is preferred
Demonstrable experience with building effective media campaigns.
Ability to create appropriate content for dissemination via various media channels.
Well versed in social and digital media.
Good management exposure and able to work under pressure in a dynamic environment.
A good understanding of the healthcare industry is an advantage
Analytical thinker with strong conceptual and research skills.
Strong project management and time management skills
Ability to multi-task and work independently with minimum supervision
Highly motivated and a strong team player yet able to work independently
The Corporate Communications Executive job is a mid-level position. The incumbent will need to play roles in monitoring of projects / dashboards / KPIs as well as to assist in creating, implementing and overseeing communications programs, be it internal or external, that effectively describe and promote the organization and its products and services to the stakeholders.
Responsibilities
Assist and support the Head of Department on the day-to-day operations related to Corporate Communications functions and roles.
Consolidate and analyse workplan from all departments on a weekly basis to monitor key indicators on initiatives’ progress.
Assist in identifying target audiences and stakeholders and understanding their needs
Assist in executing plans for internal and external communications to meet the Company’s goals and the needs of stakeholders
Assist in developing and nurturing Company’s branding that will guide its overall communications activities
Prepare written materials for public awareness and advertising & promotional campaigns and maintain a range of platforms to meet communications goals including brochures, media releases, website, social media and others
Maintain and develop rapport with media outlets to facilitate good communication and ensure good, fair and accurate coverage of the Company by preparing media statements, press releases and press invites
Assist in developing and executing a robust digital strategy that will enhance the Company’s digital presence and aid in its marketing efforts
Assist in developing and executing advertising & promotions (A&P) activities through above-the-line (ATL) and below-the-line (BTL) strategies
Plan and execute corporate events in line with the Company’s direction including CSR programmes
Assist in coordinating with agencies and vendors in their delivery of services
Recommend strategies to manage crises, including identifying appropriate responses and communications platforms
Other duties as may be assigned by the Company or the direct supervisor
Requirements
A minimum of Bachelor’s degree in PR, mass communications, journalism, business management or equivalent field
Possess a minimum of 3 years’ experience working in public relations or corporate communications
Good copywriting skill
A modern communicator with interest and experience in leveraging integrated campaigns
Must possess excellent interpersonal and diplomatic skills, while maintaining an ability to always stay focused on the work at hand
Extremely detail-oriented and results driven to consistently meet deadlines
Able to organize thoughts and make decisions under time constraints and full workload
Strong team player, able to balance and blend various department needs and views into effective corporate communications strategy and work with other teams to complement and support each other’s plans and objectives
This position is responsible for the development of collaterals and promotional materials across web, digital, mobile, email, print, and social touchpoints that are impactful to position ProtectHealth as well as its initiatives and programmes. The incumbent will also be responsible for videography and photography as and when required.
Responsibilities
Conceptualise, plan, design and produce a wide range of specialised graphics and/or illustrative material and collaterals, to include multimedia concepts.
Work closely with the team to ascertain needs and develop graphic directions, concepts, and specifications for assigned projects.
Assist in the design of innovative visual executions that support corporate branding and business goals across all relevant media including digital, direct mail, social media, display/motion graphics, title graphics, corporate collaterals, infoboards, backdrops etc.
Facilitate in maintaining the highest brand standards and help evolve brand guidelines
Ensure brand and typographic consistency across materials and brand channels
Requirements
Preferably a Degree in Graphics Design, Professional Design, Multimedia Design or equivalent and equivalent field experience in communications, video production and photography
Proficient in the latest Adobe Creative Suite (ie. Photoshop, Illustrator and Indesign)
A natural passion for branding and ability to follow brand guidelines.
Knowledge of design principles including typography, grids and layout principles for print & digital platforms.
Able to design in a fast-paced, deadline-driven environment, able to handle multiple projects at once.
The ability to challenge yourself and create progressive, inspiring and relevant visual design solutions.
Capability to go beyond static visuals and demonstrate ideas through interaction & motion.
Self-starter who works effectively in a team environment and independently.
Proficient in the latest Adobe Creative Suite (i.e. Lightroom, Photoshop, Premiere, After Effect, Audition)
Proficiency in handling professional cameras, HD and SD formats, pre- production/ planning, studio and field production, lighting/ grip, scriptwriting, storyboarding and photography.
Basic in Motion Graphic is an advantage
Any related additional skills and knowledge in relevant software
