19 JANUARY 2022 – Following several media reports related to the sale of fake vaccination certificates, ProtectHealth Corporation Sdn. Bhd. (ProtectHealth) would like to emphasise that it will not compromise with any private medical practitioners (PMPs) and Healthcare Non-Government Organisations (NGOs) found to be in breach of standard operating procedures (SOPs) and policies set by the Ministry of Health, Malaysia (MOH) and ProtectHealth.
In line with this, ProtectHealth encourages members of the public to also act as whistleblowers and to report any suspicious or illegal activities to the authorities. This initiative can act as an effective deterrent to prevent fraud.
ProtectHealth always renders the best services to all stakeholders in the National COVID-19 Immunisation Programme (PICK). All PMPs under ProtectHealth are registered with the Malaysian Medical Council (MMC) and their healthcare facilities are licensed under the MOH. This is a pre-requisite to participate in the PICK Programme and to ensure that the PMPs are embodied by the relevant Act. In addition, PMPs and Healthcare NGOs are also required to attend mandatory training before being allowed to administer vaccination and they receive regular guideline updates from ProtectHealth and MOH.
In ensuring that PMPs under ProtectHealth perform quality services and adhere to the SOPs set by the MOH and ProtectHealth, regular random audits are conducted on the PMPs and Healthcare NGOs. Should any non-compliance be found, ProtectHealth will take the necessary action and may suspend the PMP and Healthcare NGO concerned from conducting vaccinations in the PICK Programme. In addition, ProtectHealth’s medical audit team will conduct on-demand investigations should there be any complaint lodged or whenever ProtectHealth observes any data anomaly from our monitoring.
Also, the vaccine is only given to the PMPs and Healthcare NGOs via a controlled mechanism by the Vaccine Storage Centre (PSV) as per appointment counts issued by MySejahtera or the prepared line listing. The vaccine administration records the vaccine serial number and both the identification of the vaccinee and vaccinator.
ProtectHealth will not tolerate any PMPs and Healthcare NGOs under its supervision, should any misconduct occur and will provide its fullest cooperation with the authorities should there be any related incident.
Lindung Diri, Lindung Semua.
PROTECTHEALTH CORPORATION SDN. BHD.