Hospital Services Outsourcing Programme (HSOP)
Enhancing Healthcare Accessibility and Quality Through Strategic Partnerships
![App_Logo_HSOP_Logo_Transparent App_Logo_HSOP_Logo_Transparent](https://protecthealth.com.my/wp-content/uploads/2024/06/App_Logo_HSOP_Logo_Transparent-e1717302207382.png)
About HSOP
The Hospital Services Outsourcing Programme (HSOP) is an initiative by the Ministry of Health Malaysia (MOH) to improve healthcare accessibility and quality. Starting from 18 July 2024, HSOP will outsource patients from MOH hospitals to private healthcare facilities (referred to as Panel Providers). This program aims to reduce patient congestion, shorten waiting times, and enhance healthcare service quality.
![](https://protecthealth.com.my/wp-content/uploads/2024/05/119762606_m_normal_none-1024x610.png)
Objectives
Reducing Waiting Times
By leveraging the capacity and expertise of private healthcare providers, HSOP will ensure patients receive timely access to necessary treatments and services.
Reduce Patient Congestion
HSOP aims to alleviate the burden on public hospitals by outsourcing patients to private facilities, freeing up resources and improving overall efficiency.
Enhancing Service Quality
With reduced patient loads, public hospitals can focus on improving and expanding other essential healthcare services, thereby elevating the overall quality of care.
Services Covered Under HSOP
Cardiothoracic Services (CTC)
- Adult CTC: Coronary Artery Bypass Grafting (CABG), Open Valve Replacement (OVR)
- Pediatric CTC
Cardiology
- Cardiology Intervention: Percutaneous Coronary Intervention (PCI)
- Cardiology Investigation: Exercise Stress Test (EST), Holter, Dobutamine Stress Echocardiography, Transesophageal Echocardiography (TOE), Transthoracic Echocardiography (TTE)
- Pediatric Cardiology
Radiology
- Computed Tomography (CT) Scan, Cardiac CT, Magnetic Resonance Imaging (MRI), Cardiac MRI, Ultrasound
Nephrology
- Arteriovenous Fistula (AVF)
How HSOP Works
Patient Referrals
Patients are referred to HSOP from public MOH hospitals based on their medical needs and the availability of services at private facilities.
Coordination
HSOP liaises with private healthcare providers to schedule appointments and ensure seamless patient transfer and service delivery.
Service Delivery
HSOP aims to alleviate the burden on public hospitals by outsourcing patients to private facilities, freeing up resources and improving overall efficiency.
Benefits of HSOP
Patients
HSOP provides patients with improved access to quality healthcare services, reducing waiting times and improving overall patient outcomes.
Providers
Private healthcare providers can contribute to the national healthcare system while expanding their reach and patient base through HSOP.
Healthcare System
HSOP promotes the efficient use of healthcare resources, allowing public hospitals to focus on more complex cases while private facilities handle routine treatments.
Patients Journey
The patient journey will offer a structured pathway for selected patients to access healthcare services. This process involves referrals from MOH hospitals to designated Private Healthcare Facilities & Services and Private Medical Centers under the University Teaching Hospital (Panel Providers), ensuring a seamless transition and continuity of care.
Request For Proposal (RFP)
We are currently seeking a reputable hospital or healthcare provider with a demonstrated track record in successfully conducting complex medical procedures. The selected provider should boast a team comprising highly skilled and experienced medical professionals, state-of-the-art facilities, and an unwavering commitment to exemplary patient care.
Our preference is for a Provider capable of not only delivering surgery at the highest standards of medical care but also offering comprehensive preoperative and postoperative care. If your organization possesses the necessary capabilities and expertise to meet these criteria, we extend an invitation for your active participation in our Request for Proposal (RFP) process.
Proposal Submission Deadline
Nuclear Medicine: 2 August 2024, Friday, 4:00pm
HPU & Hospital Tentera: 9 August 2024, Friday, 4:00pm
Submission of RFP Via:
Registration for Open Day
PET Scan
Hospital Pengajar Universiti and Hospital Tentera
Frequent Asked Questions (FAQ)
- Request For Proposal
- Ministry of Health
- Panel Providers
- General
A. Project
- What is the purpose of the Taklimat Penyumberluaran Pesakit Dari Hospital Kementerian Kesihatan Malaysia (KKM) Ke Hospital Tentera, Hospital Pengajar Universiti (HPU) Kemudahan & Perkhidmatan Jagaan Kesihatan Swasta (KPJKS) webinar?
- The event aims to provide information and guidelines on the outsourcing of patients from Ministry of Health hospitals to Hospital Tentera, Hospital Pengajar Universiti (HPU) and private healthcare facilities (KPJKS) for surgical, non-surgical, and diagnostic imaging services, as per the 2024 health budget.
- The event aims to provide information and guidelines on the outsourcing of patients from Ministry of Health hospitals to Hospital Tentera, Hospital Pengajar Universiti (HPU) and private healthcare facilities (KPJKS) for surgical, non-surgical, and diagnostic imaging services, as per the 2024 health budget.
- How does the Hospital Services Outsourcing Program align with the Ministry of Health’s objectives?
- The program focuses on reducing waiting times, alleviating congestion, and improving services at MOH facilities by outsourcing specific services to private healthcare facilities.
- The program focuses on reducing waiting times, alleviating congestion, and improving services at MOH facilities by outsourcing specific services to private healthcare facilities.
- What is hospital outsourcing, and how does it benefit the healthcare system?
- Hospital outsourcing involves partnering with external service providers to handle specific functions or processes within a hospital. This can lead to cost savings, increased operational efficiency, improved service quality, and access to specialized skills. In the context of this program, certain healthcare services will be outsourced to private facilities.
- Hospital outsourcing involves partnering with external service providers to handle specific functions or processes within a hospital. This can lead to cost savings, increased operational efficiency, improved service quality, and access to specialized skills. In the context of this program, certain healthcare services will be outsourced to private facilities.
- Who is overseeing the outsourcing program, and how is it being implemented?
- Medical Development Division (Bahagian Perkembangan Perubatan) of Ministry of Health is overseeing the program and ProtectHealth Corporation Sdn Bhd, a company under the Ministry of Health, is the strategic partner implementing the outsourcing program. Allocations will be distributed to hospitals based on workload, needs, and waiting time to achieve the program’s objectives.
- Medical Development Division (Bahagian Perkembangan Perubatan) of Ministry of Health is overseeing the program and ProtectHealth Corporation Sdn Bhd, a company under the Ministry of Health, is the strategic partner implementing the outsourcing program. Allocations will be distributed to hospitals based on workload, needs, and waiting time to achieve the program’s objectives.
- What are the key services targeted for outsourcing in 2024?
- The initial outsourcing focus for the year includes Cardiothoracic, Cardiology, Radiology & Imaging, Nuclear Medicine and Nephrology services. This includes the following subservices:
- Cardiothoracic (CTC) Surgery
- Adult CTC
- Coronary Artery Bypass Grafting (CABG)
- Open-heart Valve Repair/Replacement
- Paediatric CTC
- Arterial Switch Operation
- Interrupted Aortic Arch (IAA) Repair
- Total Anomalous Venous Drainage (TAPVD) Repair
- Coarctation of Aorta (CoA) Repair
- Ventricular Septal Defect in (VSD) Closure
- Patent Ductus Arteriosus (PDA) Ligation
- Artial Septal Defect (ASD) Closure
- Atrioventricular Septal Defect (AVSD) Repair
- Adult CTC
- Cardiology
- Cardiology Intervention
- Percutaneous Coronary Intervention (PCI)
- Cardiology Investigation
- Exercise Stress Test (EST)
- Holter Monitoring
- Stress Echocardiography
- Transesophageal Echocardiography (TOE)
- Transthoracic Echocardiography (TTE)
- Paediatric Cardiology
- Transcatheter closure of Patent Ductus Arteriosus
- Transcatheter closure of Atrial Septal Defect
- Transcatheter closure of Ventricular Septal Defect
- Transcatheter stenting of Patent Ductus Arteriosus
- Percutaneous transluminal ballon valvuloplasty (PTBV)
- Cardiology Intervention
- Radiology
- CT Scan
- Cardiac CT
- MRI
- Cardiac MRI
- Ultrasound
- Cardiology
- Nephrology
- Arteriovenous Fistula (AVF)
- Nephrology
- Nuclear Medicine
- PET Scan
- Nuclear Medicine
B. Request for Proposal (RFP)
- How can hospitals participate in the outsourcing initiative?
- Eligible Hospital Tentera, Private and university hospitals are invited to submit Requests for Proposals (RFPs) outlining their capabilities, expertise, and proposed service packages and fee. Detailed information on eligibility criteria and the RFP process can be found at www.protecthealth.com.my.
- Eligible Hospital Tentera, Private and university hospitals are invited to submit Requests for Proposals (RFPs) outlining their capabilities, expertise, and proposed service packages and fee. Detailed information on eligibility criteria and the RFP process can be found at www.protecthealth.com.my.
- What is RFP (Request for Proposal)?
- RFP stands for Request for Proposal. It is a formal document that invites qualified private healthcare providers to submit detailed proposals outlining their capabilities, expertise, and proposed service packages and fee for consideration in the Hospital Services Outsourcing Program.
- RFP stands for Request for Proposal. It is a formal document that invites qualified private healthcare providers to submit detailed proposals outlining their capabilities, expertise, and proposed service packages and fee for consideration in the Hospital Services Outsourcing Program.
- How will ProtectHealth evaluate the proposals submitted through the RFP process?
- Proposals will be evaluated based on predefined criteria, including experience, qualifications, proposed services, and cost-effectiveness.
- Proposals will be evaluated based on predefined criteria, including experience, qualifications, proposed services, and cost-effectiveness.
- What is the expected impact of the Hospital Services Outsourcing Project in 2024?
- ProtectHealth anticipates benefiting up to approximately 30,000 patients through the program in 2024. The initiative aims to enhance the delivery of healthcare services.
- ProtectHealth anticipates benefiting up to approximately 30,000 patients through the program in 2024. The initiative aims to enhance the delivery of healthcare services.
- What is ProtectHealth’s commitment to collaboration between public and private healthcare entities?
- ProtectHealth is committed to fostering collaboration between public and private healthcare entities to ensure the successful implementation of the Hospital Services Outsourcing Program and enhance healthcare services for the community.
- ProtectHealth is committed to fostering collaboration between public and private healthcare entities to ensure the successful implementation of the Hospital Services Outsourcing Program and enhance healthcare services for the community.
- What is the timeline for the RFP for PET Scan?
- RFP Release: 25 July 2024
- RFP Open Day: 29 July 2024
- Provider’s Quotation Submission & appendix documents completed: 25 July – 2 August 2024
- Review and clarification process (if any) on quotations: 3 – 16 August July 2024
- Provider registration, pre-qualification & contracting: 17 August 2024
- What is the timeline for the RFP for Hospital Tentera and Hospital Pengajaran Universiti?
- RFP Release: 25 July 2024
- RFP Open Day: 31 July 2024 & 7 August 2024
- Provider’s Quotation Submission & appendix documents completed: 12 August – 16 August 2024
- Review and clarification process (if any) on quotations: 3 – 16 August 2024
- Provider registration, pre-qualification & contracting: 17 August 2024
- When is the project scheduled to begin and end?
- The project is set to commence on July 2024 and is expected to conclude by end of October 2024.
- The project is set to commence on July 2024 and is expected to conclude by end of October 2024.
- Who is eligible to apply for participation in the Hospital Services Outsourcing Program?
- Entities eligible to apply for involvement in the project are healthcare providers that possess the necessary qualifications and hold a valid license under Cawangan Kawalan Amalan Perubatan Swasta (CKAPS). The eligibility criteria encompass the ability to provide the specified services outlined in the project requirements.
- Entities eligible to apply for involvement in the project are healthcare providers that possess the necessary qualifications and hold a valid license under Cawangan Kawalan Amalan Perubatan Swasta (CKAPS). The eligibility criteria encompass the ability to provide the specified services outlined in the project requirements.
- Is the application for participation in the RFP open to individual hospital branches, or is it exclusive to the headquarters (HQ) of healthcare institutions?
- The RFP welcomes applications from both the headquarters (HQ) and individual branches of healthcare institutions. Entities can apply either through their central administration (HQ) or submit separate applications for each eligible hospital branch interested in participating in the project. The choice of application method, whether centralized or branch-specific, is at the discretion of the healthcare provider.
- The RFP welcomes applications from both the headquarters (HQ) and individual branches of healthcare institutions. Entities can apply either through their central administration (HQ) or submit separate applications for each eligible hospital branch interested in participating in the project. The choice of application method, whether centralized or branch-specific, is at the discretion of the healthcare provider.
- Can a hospital apply for more than one service, or is the application restricted to a single service per hospital?
- Applicants have the flexibility to apply for more than one service. Hospitals are not restricted to a single service; they can submit applications for multiple services based on their capabilities and interests.
- Applicants have the flexibility to apply for more than one service. Hospitals are not restricted to a single service; they can submit applications for multiple services based on their capabilities and interests.
- If the RFP process has been closed, can a provider still apply?
- The possibility of applying after the RFP has been closed is considered minimal. It’s important to note that the RFP process for the project in 2024 is a one-time opportunity, and only those who have submitted applications during the open period are eligible for consideration.
- The possibility of applying after the RFP has been closed is considered minimal. It’s important to note that the RFP process for the project in 2024 is a one-time opportunity, and only those who have submitted applications during the open period are eligible for consideration.
- How should I organize and submit the Request for Proposal (RFP)?
- The RFP should be meticulously organized clearly and logically, with each section appropriately labeled. It is imperative to ensure that your submission is complete and addresses all the stipulated requirements outlined in the Request for Proposal (RFP). The proposal should encompass the following key details:
- Submission Checklist:
- Ensure the submission is sent via email to [email protected]. The submission must consist of the following documents:
- Cover Letter: From the panel provider specifying the services applied for in this RFP.
- Request for Proposal (RFP): Include both MS Excel and PDF formats.
- Copy of CKAPS Borang 4 or 7.
- Copy of Hospital SSM.
- Please verify that your submission is complete by referring to the submission checklist. Late submissions may be deemed non-responsive, and ProtectHealth may not be obligated to further engage with your organization in the RFP process.
- Note: All responses and supporting documentation shall become the property of ProtectHealth Corporation and will not be returned.
- Where should I submit the Request for Proposal (RFP) for Nuclear Medicine (PET Scan)?
- The RFP should be emailed to [email protected]. Ensure that the submission is completed before 4:00 pm on Friday, 2 August 2024 (PET Scan) and before 4:00 pm on Friday, 9 August 2024 (Hospital Tentera dan Hospital Pengajar Universiti), as per the specified deadline. Please follow the outlined instructions in the RFP documentation for a smooth submission process.
- The RFP should be emailed to [email protected]. Ensure that the submission is completed before 4:00 pm on Friday, 2 August 2024 (PET Scan) and before 4:00 pm on Friday, 9 August 2024 (Hospital Tentera dan Hospital Pengajar Universiti), as per the specified deadline. Please follow the outlined instructions in the RFP documentation for a smooth submission process.
- Where should I submit the Request for Proposal (RFP) for Hospital Pengajaran University (HPU)?
- The RFP should be emailed to [email protected]. Ensure that the submission is completed before 4:00 pm on Friday, 09 August 2024, as per the specified deadline. Please follow the outlined instructions in the RFP documentation for a smooth submission process.
- How does the Hospital Services Outsourcing Program align with the Ministry of Health’s objectives?
- The program focuses on reducing waiting times, alleviating congestion, and improving services at MOH facilities by outsourcing specific services to private healthcare facilities.
- What is hospital outsourcing, and how does it benefit the healthcare system?
- Hospital outsourcing involves partnering with external service providers to handle specific functions or processes within a hospital. This can lead to cost savings, increased operational efficiency, improved service quality, and access to specialized skills. In the context of this program, certain healthcare services will be outsourced to private facilities.
- Who is overseeing the outsourcing program, and how is it being implemented?
- Medical Development Division (Bahagian Perkembangan Perubatan) of Ministry of Health is overseeing the outsourcing program and ProtectHealth Corporation Sdn Bhd, a company under the Ministry of Health, is the strategic partner implementing the program. Allocations will be distributed to states and hospitals based on workload, needs, and requests waiting time to achieve the program’s objectives.
- What are the key services targeted for outsourcing in 2024?
- The initial outsourcing focus for the year includes Cardiothoracic, Cardiology, Radiology & Imaging, Nuclear Medicine and Nephrology services. This includes the following subservices:
- Cardiothoracic (CTC) Surgery
- Adult CTC
- Coronary Artery Bypass Grafting (CABG)
- Open-heart Valve Repair/Replacement
- Paediatric CTC
- Arterial Switch Operation
- Interrupted Aortic Arch (IAA) Repair
- Total Anomalous Venous Drainage (TAPVD) Repair
- Coarctation of Aorta (CoA) Repair
- Ventricular Septal Defect in (VSD) Closure
- Patent Ductus Arteriosus (PDA) Ligation
- Artial Septal Defect (ASD) Closure
- Atrioventricular Septal Defect (AVSD) Repair
- Adult CTC
- Cardiology
- Cardiology Intervention
- Percutaneous Coronary Intervention (PCI)
- Cardiology Investigation
- Exercise Stress Test (EST)
- Holter Monitoring
- Stress Echocardiography
- Transesophageal Echocardiography (TOE)
- Transthoracic Echocardiography (TTE)
- Paediatric Cardiology
- Transcatheter closure of Patent Ductus Arteriosus
- Transcatheter closure of Atrial Septal Defect
- Transcatheter closure of Ventricular Septal Defect
- Transcatheter stenting of Patent Ductus Arteriosus
- Percutaneous transluminal ballon valvuloplasty (PTBV)
- Cardiology Intervention
- Radiology
- CT Scan
- Cardiac CT
- MRI
- Cardiac MRI
- Ultrasound
- Nephrology
- Arteriovenous Fistula (AVF)
- Nuclear Medicine
- PET Scan
- What is the expected impact of the Hospital Services Outsourcing Program in 2024?
- Based on the needs and current delivery status of clinical, MOH selects MOH hospitals and allocate the number of patients that can be outsourced under HSOP. ProtectHealth anticipates benefiting approximately 30,000 patients through the program in 2024. The initiative aims to enhance the delivery of healthcare services.
- What is ProtectHealth’s commitment to collaboration between public and private healthcare entities?
- ProtectHealth is committed to fostering collaboration between public and private healthcare entities to ensure the successful implementation of the Hospital Services Outsourcing Program and enhance healthcare services for the community.
- When is the project scheduled to begin and end?
- The project is set to commence on July 2024 and is expected to conclude on October 2024.
- How are patients outsourced in this program?
- Patients are outsourced from MOH hospitals to Private Healthcare Facilities (Kemudahan Perkhidmatan dan Jagaan Kesihatan Swasta – KPJKS) and Private Medical Centres under University Teaching Hospitals (Pusat Perubatan Swasta di bawah Hospital Pengajar Universiti – PPS-HPU) through the digital system known as the Hospital Services Outsourcing System (HSOS).
- How does MOH hospital identify patients eligible for referral to panel providers under HSOP?
- Patients eligible for referral are identified based on the criteria set by HSOP, which include medical condition, treatment, and availability of services at panel providers.
- How are appointments scheduled for patients referred to panel providers under HSOP?
- Appointments for patients referred to panel providers under HSOP are scheduled by the panel providers following the referral process from MOH hospitals.
- How can MOH hospital provide feedback about the services provided by panel providers under HSOP?
- Hospitals can provide feedback directly with ProtectHealth or through the designated contact point for HSOP at the Ministry of Health.
- What is the Hospital Services Outsourcing Program (HSOP)?
- HSOP is an initiative by the Ministry of Health (MOH) to outsource specific medical services to private hospitals. It aims to improve access to healthcare services and reduce waiting times for patients.
- Who can participate as a Panel Provider in the HSOP?
- Private hospitals and public university hospitals that meet the eligibility criteria set by the MOH can participate as Panel Providers in the HSOP. Panel Providers are selected based on their capacity, capability, and compliance with MOH specifications ad standards.
- What are the benefits of participating as a Panel Provider in the HSOP?
- Panel Providers have the opportunity to contribute to enhancing healthcare accessibility and quality in Malaysia. Additionally, they benefit from patient referrals from MOH hospitals, which indirectly expands their patient pool.
- What are the key services targeted for outsourcing?
- The initial outsourcing focus for this year includes Cardiothoracic, Cardiology, Radiology & Imaging and Nephrology services.
- How can private and university hospitals participate in the HSOP?
- Private and university hospitals that are eligible and meet the criteria set by the MOH, including having the necessary facilities, equipment, qualified staff, and appropriate fees for service packages, can participate in the HSOP.
- What is the process for a private and university hospital to join HSOP?
- The hospital must submit an application for Request for Proposal (RFP) to ProtectHealth Corporation Sdn Bhd, which will evaluate the hospital’s eligibility. It should be noted that the RFP process has already been finalized.
- How are patients referred to panel providers under HSOP?
- Patients are referred by MOH hospitals based on specific criteria and guidelines set by MOH. The referral process is managed electronically through the digital system known as the Hospital Services Outsourcing System (HSOS).
- How are payments handled for services provided under HSOP?
- Payments are made by ProtectHealth directly to the panel provider based on the services provided and the agreed-upon rates.
- How does HSOP ensure quality and safety standards are met by panel providers?
- ProtectHealth conducts regular assessment and audits of participating private and university hospitals to ensure they adhere to quality and safety standards.
- Will training be provided to Panel Providers participating in the HSOP?
- ProtectHealth, in collaboration with Ministry of Health (MOH), will provide training to Panel Providers to ensure compliance with the HSOP guidelines and standards.
- How can Panel Providers address issues or concerns related to the HSOP?
- Panel Providers can address issues or concerns related to the HSOP by communicating directly with the ProtectHealth at email [email protected].
- What is the Hospital Services Outsourcing Program (HSOP)?
- HSOP is a Ministry of Health (MOH) initiative that allows public hospital patients to receive certain medical services at selected private and university hospitals to improve medical access and reduce waiting times at MOH hospitals.
- How does HSOP benefit the public?
- HSOP provides patients with faster access to medical services, reduces waiting times for procedures, and expands the options for healthcare providers.
- What services are available under HSOP?
- Services available under HSOP includes Cardiothoracic, Cardiology, Radiology & Imaging and Nephrology services.
- How can a patient access services under HSOP?
- Patients must be referred by a MOH hospital based on specific criteria and guidelines set by MOH.
- Are there any charges for patients receiving services under HSOP?
- Patients accessing services under HSOP may incur charges, which will be equivalent to the rates for services provided in MOH hospitals. These charges are payable at the Unit Hasil (Revenue Unit) at MOH hospitals.
- How does HSOP ensure the quality of services provided by panel providers?
- ProtectHealth and Ministry of Health (MOH) conducts regular assessments and audits of participating private and university hospitals (panel providers) to ensure they meet quality and safety standards.
- Can patients choose which private hospital to go to under HSOP?
- Patients are referred by consultant at the MOH hospitals to specific panel providers based on their medical needs and the availability of services at the hospital.
- How are appointments scheduled for services at panel providers under HSOP?
- Appointments for services at panel hospitals under HSOP are typically arranged by the panel providers following a referral from the MOH hospital.
- How does HSOP ensure that patients receive timely and appropriate care at panel hospitals?
- HSOP implements mechanisms such as service level agreements and monitoring systems to ensure that panel hospitals adhere to standards of care and provide timely and appropriate services to patients referred under the program.
- Can patients provide feedback or raise concerns about their experience with HSOP?
- Yes, patients can provide feedback or raise concerns to referral MOH hospitals and ProtectHealth through the designated channels, such as emails or feedback forms.
HSOP Briefing & Training Materials
- MOH Hospitals
- Panel Providers
Please enter password to access the MOH Hospitals-related presentation decks and videos.
Please enter password to access the Panel Providers-related presentation decks and videos.
![22 & 23 Januari 2024 - ProtectHealth dan Bahagian Pembangunan Perubatan, KKM telah menganjurkan Bengkel Peningkatan Spesifikasi Perkhidmatan & Permintaan Cadangan (RFP) pada 22 & 23 Januari 2024 di Dorsett Putrajaya. Bengkel yang dihadiri lebih 60 doktor pakar KKM memberi fokus dalam merancang Permintaan Cadangan (RFP) untuk penyumberluaran perkhidmatan hospital dan menyelaraskan strategi pelaksanaan.](https://protecthealth.com.my/wp-content/uploads/2024/07/WhatsApp-Image-2024-07-01-at-11.01.23.jpeg)
![1 & 2 Februari 2024 - Satu bengkel pemurnian spesifikasi perkhidmatan untuk tujuan penyumberluaran diadakan pada hari ini (1 Feb) dan esok di ProtectHealth dengan matlamat untuk memuktamadkan proses aliran kerja sistem digital untuk projek penyumberluaran perkhidmatan hospital.
Seramai 45 orang peserta dari Kementerian Kesihatan Malaysia dan ProtectHealth telah menghadiri bengkel ini. Turut hadir ialah pakar panel yang terdiri daripada pakar kardiotorasik, kardiologi, radiologi dan nefrologi.
Objektif bengkel merangkumi perumusan proses perniagaan sistem digital yang komprehensif dan penubuhan garis panduan yang berkaitan dengan hospital rujukan, hospital penerima, dan kerjasama antara jabatan dalam ProtectHealth.](https://protecthealth.com.my/wp-content/uploads/2024/07/WhatsApp-Image-2024-07-01-at-11.01.25.jpeg)
![8 Februari 2024 - Sekitar Taklimat Penyumberluaran Pesakit Dari Hospital Kementerian Kesihatan Malaysia (KKM) Ke Kemudahan dan Perkhidmatan Jagaan Kesihatan Swasta (KPJKS) yang diadakan hari ini, di Kompleks Institut Kesihatan Negara (NIH), Setia Alam.
Taklimat ini dianjurkan Bahagian Perkembangan Perubatan, KKM & ProtectHealth Corporation. Program penyumberluaran pesakit ini akan memberi tumpuan kepada tiga (3) objektif utama iaitu mengurangkan masa menunggu, mengurangkan kesesakan dan menambahbaik perkhidmatan di fasiliti KKM dengan memberi fokus kepads empat perkhidmatan iaitu kardiotorasik, kardiologi, radiologi dan nefrologi.
Lebih 360 ketua-ketua pakar kardiotorasik, kardiologi, radiologi dan nefrologi dan juga wakil hospital swasta dan hospital universiti telah menghadiri sesi taklimat ini secara fizikal dan juga hibrid menerusi aplikasi Zoom. Turut hadir pada sesi taklimat tersebut, Dato' Dr. Mohd Azman Yacob, Pengarah, Bahagian Perkembangan Perubatan (BPP), KKM; En. Zainal Abidin Shariff, Ketua Pegawai Eksekutif ProtectHealth, wakil-wakil BPP dan Hospital KKM.
Program ini adalah sebahagian perancangan penyumberluaran pesakit dari Hospital KKM ke fasiliti swasta seperti yang umumkan dalam Belanjawan 2024. Inisiatif ini juga berlandaskan Strategi Reformasi Kesihatan dalam Tonggak 1: Mentransformasikan Penyampaian Perkhidmatan Kesihatan - Mempergiat kerjasama awam-swasta yang efektif, dijangka dapat memberikan memberi manfaat kepada kira-kira 55,000 pesakit pada tahun ini.](https://protecthealth.com.my/wp-content/uploads/2024/07/WhatsApp-Image-2024-07-01-at-11.01.26.jpeg)
![25 & 26 April 2024 - ProtectHealth Corporation hosted a briefing on the Hospital Services Outsourcing Project (HSOP) with the Ministry of Health (MOH). The briefing brought together over 200 participants from 46 hospitals, providing a platform for discussions, sharing ideas, and giving feedback to ensure the successful implementation of the Hospital Services Outsourcing Project (HSOP).
The briefing aimed to foster strong connections among key stakeholders, including representatives from Jabatan Kesihatan Negeri, Hospital Directors, Clinicians, and Revenue Unit staff. The need for teamwork to ensure a smooth rollout of the outsourcing project, with a focus on improving service quality, making the best use of resources, and achieving better patient outcomes was also emphasized during the session.](https://protecthealth.com.my/wp-content/uploads/2024/07/WhatsApp-Image-2024-04-25-at-15.07.32.jpeg)
![27 May 2024 - Hospital Services Outsourcing Programme (HSOP) Workshop on Nephrology & Cardiothoracic Procedures - Two Hospital Services Outsourcing Project (HSOP) workshops were hosted at the ProtectHealth office.
The workshops focused on nephrology and cardiothoracic procedures. They aimed to provide an overview of these procedures within the HSOP framework, improve understanding of related documents and reports, refine documentation skills, and enhance participants' knowledge of nephrology and cardiothoracic services.
Thank you to all who participated and contributed to the discussion. Together, we're making significant strides towards improving healthcare services and ensuring a successful launch of HSOP.](https://protecthealth.com.my/wp-content/uploads/2024/07/WhatsApp-Image-2024-05-27-at-10.30.24-scaled.jpeg)
![26 June 2024 - Engagement Session with Hospital Services Outsourcing Programme (HSOP) Panel Providers - ProtectHealth hosted a highly productive online engagement session with our panel providers, focusing on progress updates for the Hospital Services Outsourcing Project (HSOP).
We were thrilled with the impressive turnout, with over 100 participants and direct engagement from 90 panel providers. During the session, we shared valuable insights and outlined a clear path forward for the HSOP implementation, targeted for early July.
A big thank you to everyone who participated and contributed to this significant milestone. Your support and collaboration are essential to our mission of enhancing healthcare services.
Stay tuned for more updates as we move closer to launching HSOP!](https://protecthealth.com.my/wp-content/uploads/2024/07/WhatsApp-Image-2024-06-27-at-12.26.04-scaled.jpeg)