The Hospital Services Outsourcing Programme (HSOP) is an initiative by the Ministry of Health Malaysia (MOH) to improve healthcare accessibility and quality. Starting from 24 April 2025, HSOP will outsource patients from MOH hospitals to private healthcare facilities (referred to as Panel Providers). This program aims to reduce patient congestion, shorten waiting times, and enhance healthcare service quality.
By leveraging the capacity and expertise of private healthcare providers, HSOP will ensure patients receive timely access to necessary treatments and services.
HSOP aims to alleviate the burden on public hospitals by outsourcing patients to private facilities, freeing up resources and improving overall efficiency.
With reduced patient loads, public hospitals can focus on improving and expanding other essential healthcare services, thereby elevating the overall quality of care.
Patients are referred to HSOP from public MOH hospitals based on their medical needs and the availability of services at private facilities.
HSOP liaises with private healthcare providers to schedule appointments and ensure seamless patient transfer and service delivery.
HSOP aims to alleviate the burden on public hospitals by outsourcing patients to private facilities, freeing up resources and improving overall efficiency.
HSOP provides patients with improved access to quality healthcare services, reducing waiting times and improving overall patient outcomes.
Private healthcare providers can contribute to the national healthcare system while expanding their reach and patient base through HSOP.
HSOP promotes the efficient use of healthcare resources, allowing public hospitals to focus on more complex cases while private facilities handle routine treatments.
The patient journey will offer a structured pathway for selected patients to access healthcare services. This process involves referrals from MOH hospitals to designated Private Healthcare Facilities & Services and Private Medical Centers under the University Teaching Hospital (Panel Providers), ensuring a seamless transition and continuity of care.
Introduction
The Ministry of Health (MOH) has allocated budget for the implementation of MOH hospital patient outsourcing to Private Healthcare Facilities (Kemudahan Perkhidmatan dan Jagaan Kesihatan Swasta – KPJKS) and Private Medical Centres under University Teaching Hospitals (Pusat Perubatan Swasta di bawah Hospital Pengajar Universiti – PPS-HPU) involving surgical, non-surgical and diagnostic imaging services in the 2025 health budget. Hospital Services Outsourcing Program for the year 2025 will focus on three main objectives which are to reduce waiting time, reduce congestion and improve services at the MOH facility.
To achieve the objectives, ProtectHealth Corporation Sdn. Bhd (ProtectHealth), a company under the Ministry of Health, will be the strategic partner that implements outsourcing. Allocations will be given to hospitals according to workload, needs, and waiting time to meet the objectives. This year, the outsourcing will start by focusing on 10 services namely:
Hospital Services Outsourcing Program (HSOP)
This includes the following subservices:
a. Cardiothoracic (CTC) Surgery
b. Cardiology
c. Radiology & Imaging
d. Nephrology
e. Radiotherapy General Surgery
f. General Surgery
g. Ophthalmology
h. Urology
i. Nuclear Medicine
j. General Paediatrics
Please enter password to access the MOH Hospitals-related presentation decks and videos.
Please enter password to access the Panel Providers-related presentation decks and videos.
We are pleased to announce the commencement of new services under the Hospital Services Outsourcing Programme (HSOP), as part of our continuous efforts to expand access to quality healthcare and support our mission of ensuring better health for all.
Please refer to the tentative service kick-off schedule below for your attention and the necessary communication arrangements:
30 June 2025
General Surgery
Ophthalmology
Urology
Nuclear Medicine
Radiotherapy
General Paediatrics
We look forward to your continued support as we work together to deliver accessible and high-quality healthcare for all.